The McKee Group is passionate about the care of our customers.
Our Customer Care Team makes it their business to put you first.

The Customer Care Team
Each community has its own Customer Care Manager. From the corporate office, your needs are being overseen by Mike Madonna and Lenore Cericola, our Director of Customer Care and Customer Care Coordinator. Lenore is available to take your Warranty Service Requests by phone or email, 5 days a week from 8:30am to 4:30pm. Call 1-877-MKCARE1 (1-877-652-2731) or fill out a Warranty Request Form on-line.

Warranty Visits
Our Customer Care program includes 5 warranty visits (pre-settlement, day of, 10-day, 30 day and 10 month) designed to take care of your warranty needs. Your pre-settlement walk-thru will occur one week before your settlement and is your introduction to your new home. During your day of settlement walk thru, you and your Customer Care Manager will ensure that your punch-list items are completed and that you are comfortable in your new home. You will have many other things on your mind on the day of settlement, so your 10 day check-in is designed to fully welcome you into the community and describe the Customer Care and Warranty Programs. At our 30 Day and 10 Month meetings, your Customer Care Manager will inspect your home with you. He or she will review and inspect all of the items listed on the maintenance checklist. As part of our continued commitment to customer care, we have included a limited 10-year extended warranty with our customer care program. Please click here for more information.

Emergencies
In an emergency, please call 1-800-993-4609. An emergency might be a gas leak, loss of heat in extreme weather, or severe electrical or leakage problems.

Please review your Homeowner's Guide to Customer Care and Limited Warranty Manual received with your Homeowner's Handbook.